At Elsewhere Collective, we value your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our website or join one of our tours.

1. Who We Are

Elsewhere Collective is a UK-based travel company offering small-group, women-only tours. Our website address is: www.elsewherecollectivetravel.com.

For data protection purposes, we are the "data controller" of the personal information you provide.

2. What Personal Data We Collect

We may collect and process the following types of data:

• Contact Information: name, email address, phone number

• Booking Details: travel preferences, room choices, dietary requirements, emergency contact

• Payment Information: processed securely via third-party providers (we do not store full card details)

• Technical Data: browser type, IP address, referral source, cookies

• Marketing Preferences: your consent to receive newsletters or promotional emails

3. How We Use Your Data

We use your data to:

• Process bookings and tour applications

• Communicate with you about your trip

• Send newsletters or promotional emails (only if you’ve opted in)

• Improve our website and customer experience

• Meet our legal or regulatory obligations

4. Lawful Bases for Processing

We process your data under the following legal bases:

• Contractual necessity – to manage bookings and deliver our services

• Consent – for marketing communications (you can opt out at any time)

• Legitimate interests – to improve our website and understand usage trends

• Legal obligation – where required for tax, insurance, or compliance purposes

5. How We Store and Protect Your Data

We store your information securely using trusted platforms (e.g., Squarespace, Stripe, Mailchimp). Access is restricted to team members who need it to manage your booking or communication.

We do not sell, rent, or trade your personal data to third parties.

6. Third-Party Services

We may share limited data with trusted third-party services to operate our business, such as:

• Stripe or PayPal (payment processing)

• Mailchimp or Flodesk (email newsletters)

• Acuity or Tally (if used for scheduling or forms)

• Google Analytics (anonymous website usage tracking)

These providers are GDPR-compliant and only process your data on our behalf.

7. Cookies

Our website uses cookies to improve functionality and understand browsing behaviour. You can manage cookie preferences in your browser settings.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent (where processing is based on consent)

• Object to or restrict certain processing

• Lodge a complaint with the ICO (Information Commissioner's Office) if you believe your data is being mishandled

To exercise your rights, email us at: hello@elsewherecollective.co.uk

9. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal or accounting requirements. Marketing data is retained until you unsubscribe.

10. Policy Updates

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, and we’ll notify you of any significant changes.

11. Contact Us

Have questions about this policy or how your data is handled?

📧 Email: hello@elsewherecollectivetravel.com
🌍 Website: www.elsewherecollectivetravel.com